Our strongest resource is our personnel, mainly due to their dedication to a work ethic that demands client satisfaction throughout the life of a project. This commitment to excellence has led to successful project completion and continued success internationally in areas which include:
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Airports
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Hotels
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Fashion/Clothing
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Hospitals
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Wholesalers
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Restaurants/Pubs
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Breweries
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Travel/Tourism
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Supermarkets
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Service Stations
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Pharmacies
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Sports/Leisure Clubs
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Quantum's main success in these areas has evolved from a staged approach to each project as follows:
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Stage 1:
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Understanding company profile
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Stage 2:
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Research and develop communication systems and structures
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Stage 3:
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Conduct a comprehensive training needs analysis
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Stage 4:
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Propose and agree training and development plan i.e. Workshops / Seminars / Presentations / Group Training / Coaching
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Stage 5:
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Carry out training plan
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Stage 6:
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Evaluate and review
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Coaching
Quantum provides Coaching as a stand alone development tool or as an addition to our training programmes. Our expertise as Coaches ensures the highest standards are delivered to our clients. All our Coaches are accredited members of professional organisations and have a wide range of coaching experience. We offer the following coaching services:
Executive Coaching
Sales Coaching
Business Coaching
What is Coaching?
Coaching is the process of facilitating the learning and development of others. It is a one to one relationship with individuals which helps them to maximise their effectiveness. It is a highly personalised form of learning. The individual is supported and challenged to bring about positive changes. The Coach helps the individual establish goals, evaluate possible obstacles and look for solutions.
Benefits to the Organisation of a Coaching Programme:
Corporate objectives are achieved by making them personally meaningful
Performance is enhanced by generating greater energy and enthusiasm and adding new skills
Communications become more succinct
Stress is reduced and managed, as personal responsibility grows
Conflict is reduced and managed more effectively by individuals and by teams
Results improve as individual performance improves
The learning curve for new employees is greatly reduced
Determination and the will to succeed strengthen daily
Personal leadership becomes more dynamic
Executives feel valued as a result of continuous guidance and advice
Teams operate effectively, with improved team vision, communication and a greater understanding of interpersonal dynamics.
Support Services
Business and executive coaching
NLP interventions
Assessment centres
Psychometric testing
Developing industrial relations policies and employment contracts
Interviewing – competency based and panel
Recruitment campaigns
Development of competency frameworks
Design and administration of 360 profiling
Developing job descriptions/specifications
Developing induction manuals
Developing performance management systems
Development of customer service audit
Developing internal communications structures and systems
