Quantum Training Ltd

developing business through developing people

To contact us:

Phone: +353 (01) 8456630

Fax: +353 (01) 8456628

E-mail: info@quantum-training.com

Customer Relations Skills

"Super service companies sell service rather than price or product, and customers often buy service rather than price or product."

Objectives

 

Upon completion participants will be able to:

· Provide a better service to your customers.

· Create more repeat business.

· Understand customer expectations.

· Understand the team approach to quality consistent service.

· Understand the importance of internal customer care.

· Capitalise on sales opportunities.

Methodology

Theory, shared experiences, group discussion, individual tasks and video case studies.

Who Should Attend

This workshop is geared towards supervisors and managers at all levels, particularly those responsible for the provision of quality customer service.

Duration Guideline

One day